FREQUENTLY ASKED QUESTIONS
Feel free to check out our frequently asked questions which should be able to guide you to the right place.
If you would like to chat with us directly, click the chat icon in the bottom left side of your screen.
There are a number of ways that you can pay, please click here for a list of the options available to you.
Located in the bottom left of your screen, you can see our chat icon. Click this and you can enter into our secure chat room.
If one of our agents is online, then you can chat directly who will be more than happy to help you.
Alternatively, click the contact us to see other communication channels
Our goal is to help you get to a better financial position. We always take your financial circumstances into consideration and so can help set up an affordable payment plan that allows you to repay your debts so you can get on with your life.
To help set this up, we find it easiest to chat with us online. You can find our chat icon on the bottom left of your screen.
You can either chat with us directly or, if we are busy or office, chat with our friendly virtual assistant. He will guide you through a series of questions to help arrange a suitable payment plan for you.
If you prefer us to call, then contact us via this link
If you do not recognise the account we have communicated to you about, please contact us immediately so that we can investigate with our client.
Either click the chat icon in the bottom left corner of your screen and chat directly with us, or, choose from the contact options via this link:
If you believe you have already paid the debt we have informed you about, then please contact us via your preferred channel. We can then look into your account to determine what the situation is.
You can also chat directly with us, or with our virtual assistant, then click the chat icon in the bottom left of your screen.
There could be a number of reasons for this, such as, interests and collection costs that have been added to the original amount you owe.
To gain a clear understanding on your account, please contact us directly so we can walk you through the components.
Please have your Debtco number to hand so we can quickly access your file.
Alternatively you chat with us by click the chat icon in the bottom left of your screen.
Located in the bottom left of your screen, you can see our chat icon. Click this and you can enter into our secure chat room.
If one of our agents is online, then you can chat directly. However if our agents are busy, or our offices are closed and so offline, you can chat with Kevin our virtual assistant.
He is available 24/7 and will ask you a series of questions that hopefully will help you.
Alternatively, click the contact us to see other communication channels
WHO IS DEBTCO?
Debtco is an international collections software with offices in London and Rotterdam, The Netherlands.
Our focus is to provide services to companies who have customers that owe money to them. We work with all consumers and businesses in helping to provide solutions to clear these debts and avoid further financial stress.
To learn more about us, check out our corporate website.
CONTACT US
You can contact us either via the channels above or, click the chat icon in the bottom left of your screen to chat directly with us or via Kevin, our virtual assistant.
Alternatively, fill the form below and one off our agents will contact you as soon as possible.