We are here to help
You can log into FinView and review your account, setup a payment plan, make a payment or communicate in-app with us.
Alternatively, you can contact us either via the channels below or, click the chat icon in the bottom right of your screen to chat directly with us or via our virtual assistant.
FinView enables you to pay in full or create a payment plan. Secure in-app payment links provide multiple options to you at any time day or night.
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Some of our payment options
FinView provides a number of different solutions in which to resolve your account. See one which is not mentioned below? Contact us and let us see how we can help.
If you would like to pay directly to our account, simply click the make a payment link where you are directed to our Bunq payment page.
Please be sure to fill in the description with your unique Debtco Case Number.
The great thing with iDeal is it enables us to quickly send you an iDeal link via your choice of communication channel and for you to directly connect to your bank whether via mobile or laptop.
If you would like us to send you an iDeal link, contact us either via the chat icon or the contact form where one of our agents will be more than willing to help you.
The great thing about Paypal is it enables you to connect any bank account to your PayPal account in a secure manner. No matter from which country or currency, our PayPal links provide instant global payment methods.
Contact us either via the chat icon in the bottom left of your screen or via our contact page so we can send you a PayPal link for the amount you need to pay.
FREQUENTLY ASKED QUESTIONS
Feel free to check out our frequently asked questions which should be able to guide you to the right place.
If you would like to chat with us directly, click the chat icon in the bottom left side of your screen.
There are a number of ways that you can pay, please click here for a list of the options available to you.
The fastest way to get an overview on your account is to log into your FinView account.
Alternatively, have contact with us and one of our agents will be more than happy to help.
You can set up your own payment plan and do not even need to speak to anyone.
By logging into your FinView account, you can set the plan that suits your financial situation.
If you are struggling to log in, then simply click the chat icon in the right corner or contact us by clicking the Contact us link below.
If you cannot pay your instalment this month then do not worry, in FinView we provide you with the ability to snooze the payment.
What this means is that the payment is pushed to the end of the plan. Please be aware, this can only be done once or twice.
If you wish to speak to an agent about your plan, click the contact us link below.
If you do not recognise the account we have communicated to you about, please contact us immediately so that we can investigate.
Either click the chat icon in the bottom corner of your screen and chat directly with us, or, choose from the contact options via this link:
If you believe you have already paid the debt we have informed you about, then please contact us via your preferred channel. We can then look into your account to determine what the situation is.
You can also chat directly with us, or with Kevin our virtual assistant, then click the chat icon in the bottom right of your screen.
There could be a number of reasons for this, such as, interests and collection costs that have been added to the original amount you owe.
To get a clear overview on your case, log into FinView using your DebtCo case number.
Alternatively you chat with us by click the chat icon in the bottom left of your screen.
Located in the bottom of your screen, you can see our chat icon. Click this and you can enter into our secure chat room.
If one of our agents is online, then you can chat directly. However if our agents are busy, or our offices are closed and so offline, you can chat with Kevin our virtual assistant.
He is available 24/7 and will ask you a series of questions that hopefully will help you.
Alternatively, click the contact us to see other communication channels
You can contact us either via the channels below or, click the chat icon in the bottom right of your screen to chat directly with us or via Kevin, our virtual assistant.
Alternatively, fill the form and one of our agents will contact you as soon as possible.