Handling Debt Collection Calls: Do’s and Don’ts

Receiving a debt collection call can easily derail and overwhelm you. However, if you get frightened or emotional on the call, you may say the wrong things, leading to trouble later. Knowing the dos and don’ts of handling a debt collection call is essential to prevent such a situation.

Here’s what you need to know when handling a debt collection call. 

Dos of debt collection

  • Decide if you want to talk: The first thing you need to see when you get a debt collection call is whether you can speak at that moment. If you are busy with work or distracted by something, you can schedule the call for later because it requires your complete attention. 
  • Always keep a record: If you decide to take the call, you must always keep a record of the call. It will help you in the future if any disputes or legal actions need to be taken. It will also help you recollect any information the collector has provided.
    Tell the collector if you don’t owe the debt:
    Just because an agency is calling doesn’t mean you owe them anything. If you feel that you don’t owe the debt they have mentioned, tell them so, and ask for a debt validation letter.
  • Tell the collector if you can’t pay: If you are going through a financial crisis and cannot afford to pay the debt right now, inform the collector. Doing so can steer them to other customers and prevent them from taking legal action immediately.
  • Give your current address: Some people don’t provide their current address to the debt collection agency, thinking that way they can avoid the letters. However, it is futile, as the agency will send the letter to other places, such as your workplace or last known address. 

Don’ts of debt collection

  • Don’t share your financial information: If the debt collector asks you to share your financial details, don’t do it. Legitimate debt collectors won’t ask for them and sharing your personal details with someone could lead to scams and theft. 
  • Don’t make a good faith payment: If a debt collector asks you to pay a certain amount to establish good faith, you should try to steer clear of it. You may think it will improve your credit or prevent legal action. However, nothing like that happens. Only the statute of limitation gets changed. 
  • Don’t promise: Never confirm a date on which you will make a payment. Never accept a valid debt until you get the debt validation letter through post or email. Making any such promises can impact the statute of limitations.
  • Don’t lose your temper: You may get frustrated or angry when conversing with a debt collector, but try not to get overwhelmed with that emotion. It can harm your reputation if legal actions are taken.

About Us

DebtCo is the only all-service digital collection company you need for your payment collection woes. We have developed an innovative digital debt collection platform that can take care of all your collection problems, regardless of your industry. You can reach out to us at 01376 800 592 or request a meeting to know more.

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