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Help

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Questions

👋 Who are we?

🖋 Why are you contacting me?

❓ What if I don't recognise this debt?

📱 How to register with FinView

💸 How can I make a payment via bank transfer?

😟 What should I do if I can't pay my debt this month?

📅 How do I set up a plan or payment?

🤝💙 Can I get free debt advice?

🤝 How do settlement offers work?

📝 Your options explained

📨 How does DebtCo communicate with customers?

😥 I'm struggling with mental health, what can I do?

ℹ️ How do I manage my plan now I have set it up?

🔢 How do I find my case owner code to log into FinView?

🔴 What happens if I don’t pay my debt?

🔄 The payment plan amount is too high, can I change it?

📝 How do I make a complaint?

📵 How can I stop you from contacting me?

💸 I can’t afford the payment plans instalment but I want to make a payment

😧 I can't afford to pay right now, what can I do?

📅 How does a payment plan work?

📄 The debt amount is wrong, what shall I do?