We are here to help

You can contact us either via the channels below or, click the chat icon in the bottom right of your screen to chat directly with us or via Kevin, our virtual assistant.

Alternatively, you can log into FinView and review your account, setup a payment plan, make a payment or communicate in-app with us.

FinView Logo
  • Login for a number of options

FinView enables you to pay in full or create a payment plan. Secure in-app payment links provide multiple options to you at any time day or night.

  • View your account
  • Create your own payment plan
  • Communicate with us

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Some of our payment options

FinView provides a number of different solutions in which to resolve your account. See one which is not mentioned below? Contact us and let us see how we can help.

  • Make a bank transfer

If you would like to pay directly to our account via online banking, simply use the details below. Please ensure you quote your Debtco Case Number:

  • Name: Debtco UK Solutions Limited
  • Account Number: 57725187
  • Sort Code: 04-00-75
  • Pay using Trustly

If you are looking to make a quick bank to bank transfer directly via your banking app then you can use our secure bank to bank transfer link. Trustly is a secure payment environment that is linked directly to your Debtco Case file. By making the payment via the Trustly link, your file is updated instantly.

Trustly links are available via the FinView app or if you contact us directly.

  • Pay via PayPal

The great thing about Paypal is it enables you to connect any bank account to your PayPal account in a secure manner. Contact us either via the chat icon in the bottom left of your screen or via our contact page so we can send you a PayPal link for the amount you need to pay.

  • Send us a cheque

As a digital agency we prefer online payment solutions, however if you want to pay using a cheque or postal order then please send making payable to Debtco UK Solutions Limited.

On the reverse please quote your Debtco Case Number. Send to us at:

Office 4. 219 Kensington High Street, Kensington, London, England, W8 6BD

FREQUENTLY ASKED QUESTIONS

Feel free to check out our frequently asked questions which should be able to guide you to the right place.

If you would like to chat with us directly, click the chat icon in the bottom left side of your screen.

How can I pay my debt?

There are a number of ways that you can pay, please click here for a list of the options available to you.

> Payment options

Can I get an overview of my account?

The fastest way to get an overview on your account is to log into your FinView account.

Alternatively, have contact with us and one of our agents will be more than happy to help.

> Login to FinView

I cannot pay in full

You can set up your own payment plan and do not even need to speak to anyone.

By logging into your FinView account, you can set the plan that suits your financial situation. 

If you are struggling to log in, then simply click the chat icon in the right corner or contact us by clicking the Contact us link below.

> My FinView

> Contact us

This is not my debt, can you help me?

If you do not recognise the account we have communicated to you about, please contact us immediately so that we can investigate with our client.

Either click the chat icon in the bottom left corner of your screen and chat directly with us, or, choose from the contact options via this link:

> Contact us

I think I already paid

If you believe you have already paid the debt we have informed you about, then please contact us via your preferred channel. We can then look into your account to determine what the situation is.

> Contact us

You can also chat directly with us, or with Kevin our virtual assistant, then click the chat icon in the bottom left of your screen.

Can I get free debt advice?

There are many independent organisations that provide free expert advice on debt. Types of debt include payday loans, student debt, unemployment or low income debt, bereavement debt and general debt stress.

Click the lick to see the list of organisations in the UK that offer free debt advice.

> Free debt advice

I do not recognize the amount I need to pay

There could be a number of reasons for this, such as, interests and collection costs that have been added to the original amount you owe.

To gain a clear understanding on your account, please contact us directly so we can walk you through the components.

Please have your Debtco number to hand so we can quickly access your file.

> Contact us

Alternatively you chat with us by click the chat icon in the bottom left of your screen.

I have a question

Located in the bottom left of your screen, you can see our chat icon. Click this and you can enter into our secure chat room.

If one of our agents is online, then you can chat directly. However if our agents are busy, or our offices are closed and so offline, you can chat with Kevin our virtual assistant.

He is available 24/7 and will ask you a series of questions that hopefully will help you.

Alternatively, click the contact us to see other communication channels

> Contact us

How to work out my budget

Use this budgeting tool to help you understand:

  • what you’re earning and spending
  • where you might be able to cut costs

The tool will be most useful if you give accurate figures. You can use rough figures if you just want a general idea of your budget.

Try to find your most recent:

  • bank statements
  • payslips
  • debit and credit card statements or bills
  • receipts for things you usually pay for in cash

Make sure you include all your expenses, for example money you spend on your partner or family.

> Budgeting tool

> Download Financial Overview Form (PDF)

  • Contact us

You can contact us either via the channels below or, click the chat icon in the bottom right of your screen to chat directly with us or via Kevin, our virtual assistant.

Alternatively, fill the form and one of our agents will contact you as soon as possible.

uk@debtco.io

01376 800592

Click here

Write to us

Office 4, 219 Kensington High Street, Kensington, London, England, W8 6BD

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