You have the right to be informed:
The right to access:
You may request information on how we process your personal data, including information on:
- Why we process your personal data.
- What categories of personal data we process.
- Who we share your personal data with.
- How long we store your personal data or the criteria for determining this period.
- What rights you have.
- From where we have received your personal data (if we have not received it from you).
- If your personal data has been transferred to a country outside of the EEA, how we ensure the protection of your personal data.
You may also request a copy of the personal data we process about you. This is known as your Right to Access. Additional copies where considered manifestly unfounded may be combined with a fee or rejected where deemed appropriate.
Right to rectification:
It is important that we have the right information about you and we encourage you to let us know if any of your personal data is incorrect, e.g. if you have changed your name or moved address.
Right to erasure (to be forgotten):
If we process your personal data in an unlawful manner, you may ask us to delete this information. It is however unlikely that we will delete your data unless you have settled the account or it is closed.
Right to restrict processing:
From the time you have requested we correct your personal data or if you have objected to the processing, and until we have been able to investigate the issue or confirm the accuracy of your personal data (or changed it in accordance with your instructions), you may be entitled to the restriction of processing. This means that we (except for storing the personal data) may process your personal data only in accordance with your consent, if necessary with reference to legal claims, to protect someone else's rights or if there is an important public interest in the processing.
In many circumstances, it will be necessary for DebtCo UK to continue processing data, to protect the rights of another natural or legal person, or because it’s an important public interest of the union or member state as previously stated.
Please note that once we believe that we have resolved the dispute or validated the accuracy of the data we hold, we will continue to process your data in accordance with our overriding legitimate interest.
Right to object:
If you believe that we do not have the right to process your personal data, you may object to our processing. In such cases, we may continue processing only if we can show our overriding legal grounds for processing out-weigh your rights and freedoms under the GDPR. However, we will process your personal data if it is required for the determination, exercise or defence of legal claims (note that this right only provides you with the ability to raise your objections, not a blanket right to have any and all processing ceased).