Self-service
With a 20% increase in the demand for self service solutions, our FinView app is designed to help the consumer take control on their case, helping you to get paid.
Effective consumer debt collections
Empowering consumer debt solutions
Using our FinView platform, we efficiently manage large volumes of consumer debt collection cases, regardless of size. With multi-channel communications and mobile apps, we empower consumers to resolve their debts directly through self-service solutions. Boasting a success rate of over 80%, DebtCo’s consumer recovery service is tailored to support businesses of any size. Get in touch to learn more about how we can help your business.
Changing consumer behaviour is accelerating digitisation.
DebtCo is a leading consumer debt collection agency offering global commercial debt recovery solutions. Our experienced team delivers fast, secure, and efficient international debt recovery services. As consumer behaviour shifts, there's a growing demand for self-service, more payment options, and an ethical approach to debt collection. DebtCo is at the forefront of this digital transformation, driving changes that meet these new expectations. We're committed to helping businesses recover unpaid debts while adapting to the evolving landscape of consumer debt collections.
Learn how our FinView platform is designed to meet the challenges of digitisation today and in the future.
Chatbot adoption
On launching chatbot, we saw a 40% increase in usage. ViVa is our conversational Ai designed to help steer your customers towards resolving their debt.
Security
We recently achieved our ISO 27001 certification. This means we are accredited for ensuring a high level of information security across our entire business.
Always in control
Tracking our progress on your consumer debt collection cases is made easy via the all new FinView Customer portal. From real time updates on your cases to the ability to securely send us new cases, we designed FinView Control to make your life easier in handing off debts to us. Resulting in you being able to focus on growing your business.
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Analytics
Real-time insights when you need it
FinView Control gives you and your team full visibility into our collections process. Stay fully informed on the status of your cases with financial and case updates, or download a customised report. All done within a few simple clicks.
Import
Upload your own cases
You can now easily upload new cases via FinView Control with our easy-to-use, drag-&-drop upload feature. This new upload process is not only quick to use but also ensures your data is secure when transferring to us.
Overview
Case specific updates
Dig into exactly what we are doing with your cases. From what communications are sent to our fully integrated vulnerability detector. The case overview module provides you with clear visibility into the status, payments and overall progress of our debt recovery efforts, ensuring you stay informed every step of the way.
Data
Advanced data quality validation
On starting with your cases, FinView immediately starts to quality check the data you have provided. Leveraging global data verification tools, we ensure emails, telephone numbers all work. In the event that we cannot establish contact, we use our skip-tracing service to identify new information, increasing the chance of a successful recovery.
Business
How do I get started?
Getting started could not be easy, as soon as we have given you access to FinView control, you can upload your cases and let the magic happen.
Your data....
Send us your unpaid debts
We have made sending your debt collection cases to us easy. You can either:
📂 Upload yourself via your FinView control access.
⚙️ Integrate with our API.
📨 Send your cases directly to us.
Once received, our FinView platform prepares your data by ensuring the contact data is cleansed and ready to be imported. Once all is ready, we activate the communication workflows.
📂 Upload yourself via your FinView control access.
⚙️ Integrate with our API.
📨 Send your cases directly to us.
Once received, our FinView platform prepares your data by ensuring the contact data is cleansed and ready to be imported. Once all is ready, we activate the communication workflows.
Contact....
Automated communications
Our workflows use the FinView omnichannel communications service. Its digital first, but not digital only. Omnichannel means being available to your customers when they need us and providing personalised communications.
Once contact is established, your customer is able to log into FinView and resolve the case with the following options:
💷 Pay the debt in one go.
🗓️ Create their own payment plan.
💬 Get support from our agents.
Once contact is established, your customer is able to log into FinView and resolve the case with the following options:
💷 Pay the debt in one go.
🗓️ Create their own payment plan.
💬 Get support from our agents.
Resolve....
Tracking your debt cases
FinView Control ensures you are always kept up to date with the debt collection cases submitted to DebtCo. Whether we help you to get paid or to resolve a dispute, via FinView Control, you can see within a few clicks what is happening and the journey taken to ensure they are resolved.
Get in touch
Plan an interactive demo
Ready to get your unpaid invoices settled? The team at DebtCo is eager to collaborate and provide a seamless, no-win, no-fee service that aligns with your financial goals. Contact us today for a successful and results-driven partnership.
Give us a call
We are open between 9am and 5pm, Monday to Friday.
Visit our office
Kings Chambers. Queen Street. Derby. DE1 3DS
Send us an email
Drop us an email at uk@debtco.io