No win no fee
For both the reactivation and collections service, we provide a no win no fee offering. That means we only take our fee when we have successfully resolved the membership for you.
Struggling with unpaid gym memberships?
Gym membership recovery
The biggest challenge faced by gym owners is ensuring their clients pay their gym membership fees. It is believed that over 90% of new memberships go unused within the first 3 months with many clients simply stopping their payments with no communication. We recognise this issue and have come up with a solution that can help you to boost your cash flow. If you want to know more, get in touch with us.
The impact of unpaid gym memberships.
After Christmas and New Year it is always a busy period for gym and fitness centers. With so many people looking to deliver on their new years resolution to get fitter, gym membership numbers spike dramatically in the first days of the new year.However research shows that 90% of new memberships go unused within the first 3 months. The knock on effect is consumers who stop using the gym simply stop paying. For gym owners who run their locations based on the volume of members this becomes a significant challenge to manage.We at DebtCo recognised this challenge and so came up with a two phased solution specific for gym owners.
Why choose us?
Whether you’re an independent gym owner, personal trainer, or manage a chain of gyms, there will always be times where clients haven’t paid what’s owed under their contract with you.
Our gym membership recovery service provides your defaulting members with the chance to sign back up to their agreement. If that fails, we move to traditional debt collections to help get you paid.
Reactivate
Signing back up
There are many reasons why consumers stop paying their memberships, such as medical issues, relocating, or financial challenges. Our gym membership reactivation service focuses on re-establishing communication with your clients, offering them the chance to rejoin at no extra cost. We also resolve cases with valid reasons, like medical conditions. Our service aims to find positive solutions and maintain your brand’s reputation by empowering consumers to resolve issues before they escalate.
How does it work?
📂 Send us the case on your member who has stopped paying.
👍🏼 We establish contact with your member offering them the chance to sign back up.
🏋🏼 Your gym member signs back up, and returns to their agreement with you.
Collections
Full membership recovery
At all times we try to avoid cases escalating to being debt collections. However there are consumers who try to avoid their responsibilities in paying what is owed to you. In the event in which we are not successful in getting your member to sign back up, we pass the case to our debt collections service. Here we use advanced technologies to establish contact and recover the remaining full amount of the membership to you.
Our process is:
🔍 We use skip tracing technology to find new contact data.
📲 We empower your member to resolve their case with the FinView app.
📑 If the individual refuses to pay or simply ghosts us, we can offer legal recovery options.
Business
How do I get started?
Getting started could not be easy, as soon as we have given you access to the FinView control portal, you can upload your cases and let the magic happen.
Your data....
Send us your unpaid memberships
We have made sending your unpaid memberships to us easy. You can either:
📂 Upload yourself via your FinView control access.
⚙️ Integrate with our API.
📨 Send your cases directly to us.
Once received, our FinView platform prepares your data by ensuring the contact data is cleansed and ready to be imported. Once all is ready, we activate the communication workflows.
📂 Upload yourself via your FinView control access.
⚙️ Integrate with our API.
📨 Send your cases directly to us.
Once received, our FinView platform prepares your data by ensuring the contact data is cleansed and ready to be imported. Once all is ready, we activate the communication workflows.
Contact....
Automated communications
Our workflows use the FinView omnichannel communications service. Its digital first, but not digital only. Omnichannel means being available to your gym members when they need us and providing personalised communications.
Once contact is established, your customer is able to log into FinView and resolve the unpaid membership with the following options:
💷 Make the monthly payment under the reactivation phase.
🗓️ Create their own payment plan under the collections phase
💬 At any time, get support from any of our dedicated agents.
Once contact is established, your customer is able to log into FinView and resolve the unpaid membership with the following options:
💷 Make the monthly payment under the reactivation phase.
🗓️ Create their own payment plan under the collections phase
💬 At any time, get support from any of our dedicated agents.
Resolve....
Tracking your debt cases
FinView Control ensures you are always kept up to date with the debt collection cases submitted to DebtCo. Whether we help you to get paid or to resolve a dispute, via FinView Control, you can see within a few clicks what is happening and the journey taken to ensure they are resolved.
Get in touch
Plan an interactive demo
Ready to get your unpaid invoices settled? The team at DebtCo is eager to collaborate and provide a seamless, no-win, no-fee service that aligns with your financial goals. Contact us today for a successful and results-driven partnership.
Give us a call
We are open between 9am and 5pm, Monday to Friday.
Visit our office
Kings Chambers. Queen Street. Derby. DE1 3DS
Send us an email
Drop us an email at uk@debtco.io